At Flex Studio, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Flex Studio mobile application (“App”), including when you book sessions, purchase packages, or interact with our services through the App. By downloading, accessing, or using our App, you agree to the terms outlined below.
Information We Collect
When you use our App, we may collect:
• Personal Information
Name, email address, phone number, date of birth (if provided), and account login details.
• Payment Information
Details necessary to process payments (credit/debit card information or other payment method details). Payments may be processed securely through third-party payment providers.
• Usage Information
Information about how you use the App, including session bookings, package purchases, preferences, interactions, and in-app activity.
Device Information
Device type, operating system, app version, IP address, and anonymous analytics data to improve performance and user experience.
How We Use Your Information
Your information may be used to:
• Process bookings, memberships, and payments.
• Manage your account and provide customer support.
• Send notifications about your sessions, packages, schedule updates, or promotions.
• Improve App functionality, performance, and overall customer experience.
• Ensure security, prevent fraud, and comply with legal obligations.
Push Notifications
With your permission, the App may send push notifications regarding bookings, reminders, promotions, or important updates. You may disable notifications at any time through your device settings.
Sharing Your Information
• Flex Studio does not sell, trade, or rent your personal information to third parties.
• We may share your information with trusted third-party service providers (such as payment processors, booking systems, or analytics providers) solely to facilitate our services.
• Information may be disclosed if required by law or to protect the rights, safety, or property of Flex Studio or others.
Data Security
• We implement appropriate technical and organizational measures to protect your personal information.
• While we take reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may:
• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for promotional communications at any time.
Requests can be made by contacting us directly through the App or via our official contact details.
Third-Party Services
The App may integrate with third-party services (such as payment gateways or booking platforms). These services operate independently and have their own privacy policies.
Flex Studio is not responsible for their privacy practices.
Children’s Privacy
• The App is not intended for individuals under 18 years of age.
• We do not knowingly collect personal information from anyone under 18.
Changes to This Privacy Policy
• We may update this Privacy Policy from time to time.
• Updates will be posted within the App with a revised effective date.
• Continued use of the App after changes are made constitutes acceptance of the updated policy
Have questions? Give us a call! 
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